Leading through Difficult Times
 
In times of unprecedented change or crisis, leaders will face challenges and obstacles they may not have dealt with before. A crisis, such as our current global pandemic, brings about uncertainty and a feeling of loss of control. During these times, resilient leaders can use compassion and empathy to calm fears, create hope, and communicate a clear vision and path through the crisis. Christopher Massaro, lecturer in leadership studies at the University of Southern Maine, will discuss how leaders can navigate uncertainty during a crisis, coach and mentor employees to reduce doubt, apprehension, and anxiety, and communicate with transparency. He will also discuss the importance of emotional intelligence and self-inventory to maintain mental stability as a leader.


Presenter: Christopher Diez Massaro
Lecturer – University of Southern Maine
Christopher Massaro is a learning and development professional with over 20-year experience in training and coaching leaders. He currently teaches in the Leadership Studies department at the University of Southern Maine. He approaches coaching and mentoring leaders by connecting current academic theory and research with real world practical application.