HR Thursdays ~ The Psychological Contract and AI: Elevating the Employee Experience

AI in HR is incredibly useful when coupled with impactful strategy. Within the words "written" in invisible ink are important agreements between the employer and the employee that shape the relationship, thus affecting employee experience, productivity, satisfaction, and several other important metrics. If you work in HR--or if you manage people--you've entered a contract that is in effect from day one of the employment association. This contract is not written, and it cannot be seen, signed, or notarized. In this presentation, we will discuss the concept of the psychological contract at work and explore the (often forgotten and misunderstood) exchange relationship that has a myriad of impacts from both the employee and employer viewpoints. Armed with different insights from data and AI into the "whys" of employee behavior and reactions, you'll leave this session with an action plan to assist managers in building awareness, and you'll become familiar with the effect the psychological contract has on the workplace and the people in it!

Learning Outcomes:

• Understand the psychological contract from the employer and employee perspective;
• Recognize the impacts of psychological contract breaches from the employer and employee perspective;
• Identify the importance of setting clear expectations and goals for employees, and how to communicate those expectations effectively;
• Discover ways to repair broken employer and employee exchange relationships using AI;
• Leverage technology to ensure employee expectations are in line with current trends and expectations

An expert on employee relations, workplace flexibility, and workforce development, Julie Develin is a Sr. Partner, HCM Advisory Group at UKG, a global leader in workforce cloud solutions. With more than 17 years of experience as an HR executive focused on improving workplace culture and enhancing the employee experience, Develin helps organizations worldwide implement strategic employee technology and workplace initiatives to enhance productivity, improve communication, and increase satisfaction across the workforce. Develin holds an M.S. in human resources development from McDaniel College, where she continues to work today as an adjunct professor in the human resources management and human services management programs. She is also the co-host of The People Purpose Podcast from the Workforce Institute at UKG.